Zlatara Imperia

Terms of use

Terms of use

Marina Đukanović PR Zlatara Imperia (hereinafter Zlatara Imperia) sets the following terms of use of the website www.zlataraimperia.rs (hereinafter the site). We assume that by accessing the site you accept all the conditions listed below. Your use of the site is subject to the terms of use of the site, as well as all applicable laws. The terms of use also define the rules that enable users of this service (hereinafter: "User" or "Customer") to purchase products and services from our offer. Please leave this site if you do not agree with any of the terms of use.
We reserve the right to change the Terms of Use, in accordance with new elements of the offer and/or legal regulations, which is why the User should check the information regarding the terms of use especially before each purchase.

All material on this website is protected by copyright and any unauthorized use may constitute a violation of the Law on Copyright and Related Rights, the Law on Trademarks or other laws in the field of intellectual property. Except as otherwise indicated elsewhere on this site, you may view, copy, print or download all content solely for your personal, non-commercial use and for informational purposes, provided that all copyright notices or other proprietary information contained in the original document keep in all copies. You may not modify the content of this site in any way, nor reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes.

The site www.zlataraimperia.rs nor any of its owners, managers, directors, employees, partners, advertisers or associates does not assume any legal responsibility for any inaccurate or misleading information that is professional or contained within the site.


The site, as well as its entire content, is the property of Zlatara Imperia or its affiliated companies, with all rights reserved, unless otherwise indicated. Your use of content that does not comply with the terms of use without the written consent of the owner of the content is strictly prohibited.

Zlatara Imperia sets the following terms of use of the site:

  • When using the site, behave in accordance with applicable laws and regulations.
  • It is forbidden to publish material on the site that is defamatory, violates rights, is offensive, false, threatening, vulgar, pornographic, simple, or in any way incites to a criminal act, illegal action or one that calls for civil liability. The company reserves the right to remove such material from the site without prior warning to the user.
  • Any misrepresentation and publication of incorrect information regarding the site or persons related to it is prohibited.
  • The use of the site for propaganda purposes is prohibited.


In order for the user's purchase to be successful, it is necessary for the user to enter correct information about first and last name, contact phone number, e-mail address and delivery address. With the help of this data, the Seller will be able to deliver the purchased goods to the User, and inform him about the status of the purchase order. We collect only the necessary data about users necessary for sending and in order to improve the provision of the highest quality service. Using our services includes sending e-mail notifications and viber/sms notifications as well as giving users the opportunity to unsubscribe from the list of receiving messages.

Some pages of this Site may store certain packages of information known as "cookies" on your computer. Cookies give us the answer to the question of how and when the page of this Site was visited and how many people visited it. This technology does not collect information about your personal identity, instead, the information is in aggregate form. The purpose of this technology and the information it collects is to help us improve our Site.

Personal data, data on IP addresses from which the User accesses www.zlataraimperia.rs will not be used for marketing or any other purposes, unless the User has expressed consent to the aforementioned. For any additional questions, the User of the knife should contact the Seller by phone: 011/ 324 00 36 and email: podrska@zlataraimperia.rs.

Protection when paying via the Internet - When paying by card via the Internet, the card data is entered on the Bank's protected page, and the transmission via the Internet is in a protected (encrypted) form using the SSL protocol and the PKI system. Payment card information is not available to our system at any time.

Registration and entering data for delivery are mandatory in order to complete the purchase. In order to register or make a purchase on the site, the User must be at least 18 years old. The user bears all responsibility for the accuracy and completeness of the data entered during registration at www.zlataraimperia.rs.

By registering, the user confirms that he is familiar with and accepts the Terms of Use of the website www.zlataraimperia.rs, the accuracy of the specified data form, he gives his consent that Zlatara Imperia can, in accordance with the provisions of the Personal Data Protection Act, process personal data indicated in the order, for the needs of its own records and the provision of other services, that Zlatara Imperia can provide said data to third parties for the purpose of performing the delivery service, protecting users of the www.zlataraimperia.rs service, as well as preventing possible abuses.

Registered users are obliged to keep their password safe and not disclose it to third parties. If they violate this obligation, they do so at their own risk and bear full responsibility towards the injured parties, for any damage caused by using such an order.


As a registered User, after entering his username and password, the User has the option of going to the payment selection page without re-entering his personal data.

Ordering through the site is possible for all products on the site by clicking the "ADD TO CART" button.

All purchases made through the shopping cart are final and irrevocable.

The company Zlatara Imperia reserves the right to deny site services to any site visitor without notice or explanation.

After completing the order, a confirmation that the order has been received by Zlatara Imperia will be sent to the email that the User left as a contact. If the Customer does not receive this message, it is necessary to check the correctness of the e-mail address he left as a contact or send a problem report to the e-mail: podrska@zlataraimperia.rs

Zlatara Imperia reserves the right to, in the event that there is a certain contradiction or ambiguity in the User's registered data or the purchase order, before further processing thereof, to perform checks in order to validate the data provided by the User during its creation, to contact the Customer by phone in order to correct them or to realize the delivery as efficiently as possible of the mentioned products.

The seller also reserves the right, if he is not able to deliver all ordered products, to deliver all available of the selected products. The customer will be informed by e-mail and phone about the scope of the final delivery and the amount of the invoice.

Zlatara Imperia reserves the right to cancel the order due to technical and other reasons, about which the Customer will be informed via the e-mail he provided during registration and by phone.

Upon receipt of the order and validation of the Customer or order data, Zlatara Imperia starts processing the order, which ends with confirmation by Zlatara Imperia that it is able to fulfill the order.

About any change in the status of the order, Jewelers Imperia will notify the Customer by sending a notification e-mail to the contact e-mail address that the Customer left on the site.


The product placed by the Customer in the shopping cart during the purchase process is not reserved, even after the order has been placed. The product is reserved only after confirmation of the order by Zlatara Imperia, which Zlatara Imperia will deliver to the Customer via e-mail.

Zlatara Imperia reserves the right, even after sending confirmation to the Customer that it is able to deliver the ordered products, to cancel part or the entire order in case it is unable to obtain the ordered product, about which it will inform the Customer via e-mail.

Product prices are expressed in dinars and include VAT. Products are subject to price change until order confirmation. Zlatara Imperia guarantees the price on the day of purchase, regardless of any price change before delivery.

Zlatara Imperia reserves the right to change the prices of certain items from the offer on a daily basis, in order to ensure convenience for the Buyer during the promotional periods, about which the Buyer will be clearly and promptly informed.

The price of the article from the offer does not include the cost of delivery/delivery of the goods, which is borne by the Buyer. The shipping cost is highlighted as a separate cost when shopping in your cart.

The web store of the site www.zlataraimperia.rs enables payment of items from its offer by cash on delivery (physically, when the goods are picked up) and through the bank's electronic services, depending on the bank's capabilities. The buyer chooses the payment method in the last step of concluding the order on the website: www.zlataraimperia.rs.


Zlatara Imperia initiates the courier service after the Customer has confirmed the order by cash on delivery or paid by payment card after receiving the payment confirmation from the bank. All orders will be delivered no later than 4 working days from the moment of confirmation of realization (payment)

For orders placed on weekends or during holidays, delivery is made on the first following working day.

The customer has the right to submit a complaint in accordance with the provisions of the Law on Consumer Protection and the Rulebook on the procedure and method of resolving customer complaints about goods.

You can send your claim for products purchased on the website www.zlataraimperia.rs to the e-mail address: podrska@zlataraimperia.rs.

The complete procedure for registering and resolving complaints of customers who ordered goods through www.zlataraimperia.rs is described in the Rules for Complaints.

The terms of use and the use of this site are subject to the laws of the Republic of Serbia, and in case of dispute, the competent courts in Belgrade apply the laws of the Republic of Serbia.

All promotions, contests, loyalty programs and similar promotions made available through this site will be subject to certain rules that are separate from these Terms of Use. By participating in them, you will be subject to those rules, which may differ from the terms and conditions set forth herein.


Zlatara Imperia may at any time, without prior notice, modify or supplement the site's terms of use by updating this statement. Such changes are binding for you, so it is recommended to periodically visit this page and get informed about them. By continuing to use any of the site's services, you agree to accept all subsequently posted terms and conditions of use.

Zlatara Imperia reserves the right to modify this site at any time, temporarily or permanently, in whole or in part, without prior warning or to limit the availability of the site to certain persons.

By using the site, you agree that neither our company, nor the companies related to it, are responsible for any changes and your continued use will mean that you accept the changes.


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Kreirajmo za ljubav

Priča o nama počinje 2000. godine i tada smo odlučili da krenemo putem svojih snova, a nešto kasnije ispostavilo se da je uprvo taj put jedini ispravan. Kada kažu da ljubav sve pokreće, mi bismo se složili sa time, jer bez ljubavi IMPERIA danas ne bi postojala u ovom obliku kakva jeste. Od samog početka znali smo da neće biti lako i da je kvalitet najbitniji, te nikada nismo dozvolili sebi da Vam pružimo nešto manje od najboljeg. Ono što ovoj zlatarskoj radnji i našem brendu daje čar, jeste upravo posvećenost čitave porodice i želja za istim ciljem. Taj naš cilj ne bi bio ostvariv bez Vas.

Vaša zlatara Imperia